Alumni Email Service

The Â鶹ÊÓƵ Alumni Email Service helps grads stay connected with the Â鶹ÊÓƵ even after they cross the stage.

You must log in once every six months to keep your alumni account active or it will be deactivated.

Reset your password

If you have a ualberta.ca email address, contact Information Services and Technology (IST) at 780-492-8000 and then dial 1, during their regular office hours. You must provide your full name, date of birth, 7-digit student ID number, and other identifying information to verify your identity.

If you have an older ualberta.net email address please complete the . Requests may take 2-5 days to complete.

Request a New Â鶹ÊÓƵ Alumni Email Address

If you graduated more than 6 months ago and do not have a ualberta.ca mail account or your account has been deactivated, you can request a Â鶹ÊÓƵ alumni email address with 100 MB of inbox storage. New Â鶹ÊÓƵ alumni email addresses are generated randomly, you cannot choose a specific name. 

  • Contact the IT Service Desk at 780-492-8000 with your 7-digit student ID number (if known)

Graduated in the past 6 months

If you graduated with a degree from Â鶹ÊÓƵ, your existing Â鶹ÊÓƵ account will automatically transition from a Student to an Alumni account approximately 6 months after you graduate. You will get an automated notice from Information Services and Technology (IST) 30 days before this change occurs.

Once your account is changed to an alumni account, you will have access to Bear Tracks and Gmail (with 100MB of email storage).

Access to Google Apps

You will no longer have access to Google apps such as Google Drive, Calendar, Photos, Doc, Google Play, Youtube, etc. The removal of access to Google Play and YouTube includes paid purchases and subscriptions to apps, movies, music and more.

Exemptions + Extensions

Exceptions and extensions are not possible. You will receive an automated email 30 days prior to changes taking place on your account. It is important that you download all your required data prior to prevent the loss of your data.

Export + Download

Download items stored in Google Drive, Google Photos or other Google apps as soon as possible so your files are safe before your student account is changed.

To export and download a copy of all your data stored in Google Drive including emails from Gmail and files from Docs, Sheets, Slides, Forms and Sites use . Refer to the for help with using Google Takeout, or ask the if you can’t find what you need in the help article

  1. Login to with your ualberta.ca email address.
  2. Select the data you would like to download and select “Next Step”.
  3. Choose the file type, frequency and destination.
    1. Choose the destination for your downloaded files (send download link via email is recommended).
    2. Choose the frequency of exports (1 export is recommended).
    3. Choose the file type (.zip is recommended).
    4. Choose the export size (2 GB file size is recommended).
  4. Select “Create Export”.
  5. You will receive a download link once the export is complete. Save the exported file(s) to your computer, an external hard drive or other cloud-based storage.

Files can take hours to days to download depending on how much data is stored in your account.

Graduated over 6 months ago

If you have completed a degree program from the Â鶹ÊÓƵ, you qualify for a Â鶹ÊÓƵ alumni email address. After six months of not logging in the account will be deactivated. Once a ualberta.ca account has been deactivated associated data will be deleted. 

More Storage + Access to Google Workspace

We do not have the option for paid account services for ualberta.ca addresses. If you are looking to pay for a Google account, we recommend getting a personal Gmail account and .

If you decide to use a personal Google account with adequate storage, you may be able to use to migrate all your UAlberta Google account data directly to your other Google account. Takeout Transfer DOES NOT TRANSFER PHOTOS and Takeout is not a core Google service that we can support. 

Administrator Access Error

If you are using and getting an error stating you need administrator access, try the following:

  1. in your browser.
  2. Visit the . You will be prompted to log in, ensure you are logging in with your @ualberta.ca email account credentials.
  3. Follow the steps to start the transfer.

Google Takeout Transfer .

Forwarding Emails

Given the limited storage for alumni accounts, it is ideal to use them as email forwarding accounts. You can easily set up your UAlberta email to forward all messages to another email address. You can find step-by-step instructions in this Google help article .

If you don’t want to continually manage your storage in your UAlberta account, you can choose to “delete Â鶹ÊÓƵ Mail’s copy” when you set up email forwarding. If you choose to keep a copy of the email in your Â鶹ÊÓƵ inbox, each email that is forwarded will still count toward your 100 MB of storage. 

Contact Information Services Technology (IST)

Contact us for questions about an Alumni email account. We will do our best to respond to your questions within five business days.